Each appointment is 15 minutes duration and appointments may be booked from 09:00 to 12:30 and from 14:30 to 17:00. Patients contact the secretarial staff and are usually given a same day appointment with their chosen doctor/nurse. If this is not possible, they are given an appointment with another doctor/nurse or an alternative day appointment with their chosen doctor.

Any patient with an acute illness is seen on the same day they request an appointment.

Patients who walk in to the practice are seen by the first available doctor or asked to return later in the day. Patients with appointments will be given priority.