Policies
Policies
Clinical Policies
Test Results
Any abnormal test results will be communicated to the patient via phone call. Normal results are usually not communicated by phone.
Information will not be given to any other person unless we have your prior permission.
Prescription policy
You can request a repeat prescription by leaving a message with one of our receptionists. This request will then be passed to one of the doctors to review and then email your prescription directly to your nominated pharmacy. Hospital scripts for transfer onto Medical Card scripts can be dropped into the reception for review also.
If it is deemed inappropriate to provide a prescription without prior medical review, the patient will be contacted or informed.
Please allow a 48 hour turnaround time for repeat prescriptions.
Hospital Scripts for transfer will also be sent to your nominated pharmacy.
Prescriptions can also be printed and collected at reception. They must be collected by the patient themselves. If this is not possible a nominated person or pharmacy is permitted to collect a prescription on behalf of a patient with their written permission. (Permission forms available at reception)
Practice Policies
Privacy Policy
This Practice wants to ensure the highest standard of medical care for our patients. We understand that a General Practice is a trusted community governed by an ethic of privacy and confidentiality. Our approach is consistent with the Medical Council guidelines and the privacy principles of the Data Protection Regulations. It is not possible to undertake medical care without collecting and processing personal data and data concerning health. In fact, to do so would be in breach of the Medical Council’s ‘Guide to Professional Conduct and Ethics for Doctors’. This leaflet is about advising you of our policies and practices on dealing with your medical information.
Teaching Practice
This practice has for many years been involved in the education of medical students and GP trainees. At various times throughout the year students will visit the practice as part of their curriculum.
Patients will always be informed of a student’s presence; their full permission will be obtained beforehand and all students adhere to the principle of full confidentiality that underpins the doctor patient relationship.
Zero Tolerance
This practice considers aggressive behaviour to be any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures. We operate a ‘zero tolerance policy’ with respect to the protection of all staff.
This means that no abuse of doctors or staff is acceptable whether verbal or physical and any patient will be removed from the patient register with immediate effect.
Chaperone policy
Mullingar Medical Centre is committed to providing all patients with a safe, comfortable environment. If you would like a chaperone present during your consultation, please advise the Receptionist when booking your appointment.
You may also ask for a chaperone on arrival for an appointment, although the practice cannot guarantee a chaperone being available at short notice
Confidentiality
Your medical records are held in the strictest confidence.
It is practice policy and a legal requirement that all staff maintain confidentiality of patient records. View the Practice Privacy Statement here
Comments
Any constructive comments on our practice are always welcome. Please contact any of the doctors or practice manager.
Our Website
Each time any visitor uses the Mullingar Medical Centre website, we may collect one or both of two different types of information.
Non-individual specific statistics
The first type of information is statistical and analytical information collected on a non-individual specific basis about visitors to the our website. We gather general information about how many visitors use the website, how many visitors return to the website, what pages they visit etc. This information lets us monitor traffic on the website so that we can manage its capacity, efficiency, design and content. It helps us to understand website traffic patterns and to know, for example, which parts of the website are the most popular / useful.
Personal information
The second type is information which is personal or particular to a specific visitor. This information is collected by specific request so you will be fully aware when you are providing this information to us. This might arise when you book an appointment online.
Security of information transmitted to our website
Mullingar Medical Centre cannot guarantee the security of your personal information transmitted to our website. Transmission of your personal information is at your own risk. Once we receive your personal information, we will use appropriate security measures to seek to prevent unauthorised access or disclosure.
External websites
Our website may contain links to and from other websites. Those websites have their own privacy policies and Mullingar Medical Centre does not accept any responsibility or liability for those policies. You are advised to check those policies before you submit any personal information to those websites.